Our Privacy Policy
This Privacy Policy also applies to SEMET Aviation LTD. Airline Experience LTD where mentioned will be used to cover both SEMET Aviation LTD and Airline Experience LTD.
We take the protection of your privacy incredibly seriously. This Privacy Policy explains what personal information we collect about you, how we use it and the steps that we take to ensure that it is kept secure. It also describes your data protection rights, including a right to object to some of the processing which Airline Experience LTD carries out.
In this Privacy Policy, “we“, “us” and “our” means Airline Experience LTD.
More information about your rights and how to exercise them, is set out in the “Your Rights” section. In addition to information that you provide to us (e.g. when purchasing an experience or contacting us).
We collect and process information about you that you provide through your visit and use of us.
Our legal status under applicable data protection law is that of a “data controller” (meaning that we decide the purposes for which and the ways in which your personal information is collected and used) and in this capacity we will securely store and process your personal information.
Our Website Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Marketing Emails
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace and MailChimp, our email marketing providers, so they can send these emails on our behalf.
Booking Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
The Information We Collect - Information provided by you
We may collect the personal information stated below, when, for example, you purchase an experience at our facilities or complete the a form; on our website.
i. name
ii. contact number
iii. email address
Information about your use of our services
During your visit to, or use of our services, we may also collect information about:
i. Your visit (e.g. time, date, duration)
ii. Your home address
iii. Your comments on the service you have received
How We Use Your Personal Information - We will use your personal information:
i. Where it’s necessary to fulfil a contract with you: in particular, in providing and delivering the flight experience that you have requested.
ii. When it’s in our legitimate interests to do so and when these interests are not overridden by your data protection rights - in particular
a. communicating with you
b. resolving disputes and/or troubleshooting problems
iii. Consent: We will ask you for your consent to collect or process your personal information on certain occasions.
iv. In order to send you information about our latest news, and / or products and services offered by us. We may contact you by various methods (including by post, email, telephone or SMS).
v. You can also opt out of receiving marketing emails from us by emailing us at theteam@airlineexperience.co.uk with the subject “Cancel Marketing” or by clicking unsubscribe at the bottom of the emails.
vi. Please note that whenever we ask for your consent in order to process your personal data, you may withdraw this consent at any time by contacting us on the above details.
vii. Where we’re required to do so by law: For example, if we receive a request from law enforcement or other government officials.
You control the data we hold on you:
When you purchase an experience directly with us you will be given the opportunity to indicate if you are happy for us to use your personal information in order to tell you about our offers, products or services.
If you would like us to stop using your personal information for targeted advertising purposes, you can send us an email on theteam@airlineexperience.co.uk
Where We Store Your Personal Information
Your personal information will only be stored on a HTTPS Secure Web Server.
In any event, we will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
How We Keep Your Personal Information Secure
We take privacy issues very seriously and we understand that keeping your personal information secure is very important to you.
When handling personal information, security is paramount, and we use all reasonable measures to safeguard your information and to ensure it is adequately protected.
Our system is hosted by service providers whom we consider having good reputations for security, but please note that we cannot guarantee that any personal information transmitted over the internet is completely secure.
Disclosure of Your Personal Information
We will never disclose your data to our suppliers and or agencies.
You should be aware that if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to provide to them your personal information and/or information concerning your activities whilst visiting the site, we shall be entitled to do so.
If our business is sold or integrated with another business, your personal information will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
We will disclose your personal information to our trusted advertising partners for the purpose of assisting us in delivering tailored advertising, as fully described above.
Your Rights:
You have various rights with respect to our use of your personal information:
Access: You have the right to request a copy of the personal information that we hold about you. Please note that there are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal information about another person, or would reveal trade secrets, or if we are legally prevented from disclosing such information. If we have deleted or anonymised your data, then we won’t be able to provide you with a copy of that data. If you wish to exercise this right, please email us at theteam@airlineexperience.co.uk with the subject “GDPR Request”
Accuracy: We aim to keep your information accurate, current, and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal information is not accurate or changes, so that we can keep your personal information up to date.
Objecting: In certain circumstances you also have the right to object to processing of your personal information:
i. Which is based on our legitimate interests
ii. For direct marketing purposes
If you would like to object…
i. please email us at theteam@airlineexperience.co.uk.
How We Use Your Personal Information section above for information on how to object to:
Erasing and Restricting: You have the right to ask us to erase or restrict your personal information. If you would like us to stop using your personal information, please contact us using the contact details provided above.
Please note that there are exceptions to these rights, if, for example, we are under a legal obligation to continue to process your personal information.
Porting: You have the right to request that your personal information is ported to you.
Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the supervisory authority in the country of your habitual residence, place of work or of the potential breach, or to seek a remedy through the courts. The supervisory authority in the UK is the Information Commissioner’s Office, whose website at ico.org.uk provides information on how you can lodge a complaint.
When we ask you to supply us with information, we will make it clear whether the information we are asking for must be supplied so that we can provide the products and services to you.
How Long We Keep Your Personal Information for?
We will retain your personal information, for as long as we reasonably believe it necessary to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts. We will then delete or anonymise it.
Links
https://www.airlineexperience.co.uk/ may contain links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from our web. We encourage you to review the privacy policies of those other web sites so you can understand how they collect, use and share your personal information.
Changes to this Privacy Policy
If our privacy policy changes in any way, we will place an updated version on this page (displaying a version date at the bottom of the page); and where required, we will notify you of such changes either by email or when you log in. Regularly reviewing this page will ensure that you are always aware of how we process your personal data.
Any questions please contact us at theteam@airlineexperience.co.uk
Version 1.3 - 17th January 2021