Terms & Conditions – SEMET Aviation Ltd & Airline Experience Ltd

These Terms & Conditions (“Terms”) apply to SEMET Aviation Ltd and Airline Experience Ltd (together referred to as “we”, “us”, or “our”). By purchasing, booking, or participating in any experience with us, or by using our websites, you agree to be bound by these Terms.

Unless otherwise stated, this website is operated by Airline Experience Ltd.

We may update these Terms from time to time by posting a new version on our website. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

1. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Experiences must be paid for in full at the time of booking or purchase.

  • Maximum group size is 4, unless agreed in advance.

  • Minimum participant age is 14. Anyone under 16 must be accompanied by a responsible adult.

  • Customers are expected to treat all equipment and premises with care. You are liable only for costs of repair or replacement if damage is caused by negligence or misuse.

  • CCTV is in use at our premises at all times for safety and security.

  • Our instructors and pilots participate in a personal capacity; no endorsement or affiliation is implied with their current or former employers.

  • All intellectual property, including photos, videos, and marketing materials, are owned by or licensed to Airline Experience Ltd or SEMET Aviation Ltd and may not be reproduced without permission.

2. Refunds & Cancellations

Airline Experience Ltd

  • Refunds are available within 14 days of purchase, provided no booking has been made.

  • After 14 days, refunds are not available.

  • Vouchers are valid for 365 days from purchase and may be extended for a fee (details available on request).

SEMET Aviation Ltd

  • SEMET Aviation maintains a separate refund and cancellation policy, which applies to flight training, trial lessons, and other SEMET experiences.

  • Customers should refer to the official SEMET policies below:

3. Safety & Participation

  • Participation in aviation and simulator activities carries inherent risks, including discomfort, motion effects, or stress. Customers must notify instructors of any medical conditions (e.g. epilepsy, asthma, heart conditions) prior to participation.

  • Anyone under the influence of alcohol or drugs will not be permitted to participate.

  • Instructors may stop or cancel a session at any time if safety is at risk.

4. Accuracy of Information

  • Information provided on our websites is for general guidance only and may not always be current or complete. We may change content, prices, and services without notice.

  • We are not responsible for reliance on outdated or incomplete information.

5. Modifications to Services & Prices

  • Prices may change without notice.

  • We may modify or discontinue services at any time.

  • We are not liable for changes, suspension, or discontinuation of services.

6. Billing & Account Information

  • We may refuse or cancel orders at our discretion, including multiple or suspicious orders.

  • Customers must provide accurate and up-to-date billing information to enable us to fulfil transactions.

7. Third-Party Links & Tools

  • Our websites may include links to third-party services. We are not responsible for their content, terms, or privacy practices.

  • Any use of third-party tools or websites is at your own risk.

8. Liability & Warranties

  • All services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or fault-free service.

  • To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses, including loss of profits or data.

  • Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be legally limited.

  • Your statutory consumer rights remain unaffected.

9. Indemnity

You agree to indemnify and hold harmless SEMET Aviation Ltd, Airline Experience Ltd, and their officers, employees, and agents from any claims or demands arising from your breach of these Terms, to the extent permitted by law.

10. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions remain valid.

11. Termination

We may terminate your access to services if you breach these Terms. Any obligations incurred prior to termination remain enforceable.

12. Entire Agreement

These Terms, together with our Refund Policies, Privacy Policy, and other referenced documents, form the entire agreement between you and us regarding the services provided.

13. Governing Law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the English courts.

14. Privacy

Your personal information is handled in line with our Privacy Policy:
Privacy Policy

15. Contact

Questions about these Terms should be directed to:

  • SEMET Aviation: theteam@semetaviation.co.uk

  • Airline Experience: theteam@airlineexperience.co.uk

Updated: 21st September 2025